Shipping policy

Shipping Destinations: We currently ship to the United States only. Orders with addresses outside the United States cannot be placed or fulfilled.

Free Tracked Shipping: We offer free tracked shipping on all orders to the United States.

Processing Time: Orders are processed and dispatched within 1-3 business days (excluding weekends and holidays). You will receive an email with tracking once your order ships. If we cannot dispatch your order within this time, we will email you with a new date and you may cancel for a full refund.

Delivery Time: Most orders arrive within 3-7 business days after dispatch. Delivery times are carrier estimates, not guarantees. Peak seasons (Black Friday, Christmas), customs and carrier delays after dispatch are outside our control.

Shipping From: Our products ship from partner warehouses. Orders with multiple items may arrive in separate packages.

Tracking: Tracking may take 2-5 days to show updates after dispatch.

Address Errors: Please check your shipping address carefully. We are not responsible for orders sent to an incorrect or incomplete address entered at checkout. Contact us within 12 hours of ordering to change an address.

Delivered Parcels: Once the carrier marks a parcel as delivered to the address provided, responsibility passes to the customer. We are not responsible for parcels stolen after delivery.

Lost Parcels: If your order has not arrived within 45 days of dispatch, contact us and we will reship or refund your order.

Customs: Any import duties or taxes, if applicable, are the responsibility of the customer.

Store: Hollumi

Email: support@hollumi.com

Response time: within 1-2 business days (Monday-Friday)

Please include your order number in all emails so we can help you faster.