Refund policy

All Sales Final: Due to the nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, wrong size or style chosen, or items no longer wanted.

 

Damaged, Defective or Wrong Items: If your item arrives damaged, defective or is not the item you ordered, contact us within 7 days of delivery. Please include your order number plus clear photos or a short video showing the problem and the packaging. Claims made after 7 days cannot be accepted.

 

Our Resolution: Once your claim is approved, we will choose the most suitable remedy - a replacement item, a partial refund or a full refund. You do not need to send the item back unless we ask you to.

 

Lost Parcels: If your order has not arrived within 45 days of dispatch, contact us and we will reship or refund your order. We are not responsible for parcels marked delivered by the carrier, or for orders sent to an incorrect address entered at checkout.

 

Cancellations: Orders can be cancelled within 12 hours of purchase if they have not been processed. After that, orders are processed and cannot be cancelled.

 

Refunds: Approved refunds are issued to the original payment method within 5-10 business days. Shipping charges are non-refundable.

 

Chargebacks: Please contact us before opening a dispute with your bank or PayPal - we resolve most issues within 1-2 business days.

 

Questions? Contact us through the Contact page on our website.